|
Job
Overview
Consult and work with the Operational Management of AFM (Academy
Facility Management, a joint venture between DEL-JEN and CES) to ensure
full compliance with Quality Control requirements of the contract. The
QC Manager reports to the General Manager regarding personnel, salary,
and performance evaluations.
Duties
and Responsibilities
 Manages
the Quality Control, Safety, and Hazmat programs and
ensures that all employees understand and meet the AFM Quality Policy.
Provide
direct supervision of the QC Inspectors and QC assistant.
Manages
the Managers QC Inspection Program.
Perform
duties and responsibilities assigned by the corporate Quality
Management System Coordinates and leads ISO certification program,
provides training, leads meetings and acts as resource for ISO
information.
Performs
other duties not specifically identified above but falling in to the
general scope of this job description.
Creates
and distributes routine and special reports and metrics that
demonstrate the accomplishment of site work objectives.
The
Quality Control Manager reports to the General Manager in the day-
to-day performance of these duties, and will coordinate with other
managers, employees, and corporate representatives as necessary.
Maintains
communication and, as needed, reports to corporate Safety
Office personnel and President of DEL-JEN.
Complies
with, and supports safety program goals and objectives and
works with the Safety Manager and site leadership to meet all safety
requirements.
Manage
ISO 9000 program and be well-versed in 29CFR.
Performs
other duties as assigned.
Responsibilities Include
But Are Not Limited To:
Reviews
subcontractor agreements, contract specifications,
and applicable documents to establish Quality Control requirements.
Coordinates
and performs inspections of completed and in-progress
Special Work, Service Calls, and Preventive Maintenance to ensure a
quality product, and provide feedback to the appropriate manager.
Reviews
and analyzes work quality data, workload data and operational
processes to determine quality, effectiveness, and timeliness of
services provided.
Duties
Within the ISO 9001-2000 Quality Management System
Quality Systems Manager
Overall
Implementation and performance of the Quality Management
System.
Provide
the Management Representative with analysis and recommen-
dations on improving the Quality Management System, and its emphasis on
operations.
Manage
the Non Conformance and Corrective Preventative and Improvement
Actions procedures to ensure they are being used effectively.
Recommend
improvements in processes and procedures to the individual
process owners and to the Management Representative.
Audit Manager
Schedules
and follows up on all internal audits establishing timeline for
corrective action responses and schedules further follow-up as needed.
Conducts follow-up with appropriate management staff as needed.
Reviews
completed audits for effectiveness.
Maintains
records of all audits performed.
Provides
training on auditing procedures.
Recommends
changes in auditing procedures to the Management
Representative.
Customer Feedback
Process Owner
Conducts
audits and random inspections of the Service Call Section’s
service call and customer service records for preventative maintenance
and facility maintenance calls throughout USNA work sites.
Reviews
all feedback both internal and external and refers it to the
manager of that department or the General Manager when appropriate..
Randomly
reviews feedback with the customer for further information.
Prepares
and supervise investigations and response to customer concerns
and inquires.
|
